ArcaMax

After Frances Dooley's hotel booking is canceled, Booking.com says it will refund her new room's higher cost, but then it goes silent. What can you do if a company breaks its promise?

Q: I reserved a hotel on Australia's Gold Coast through Booking.com for a family reunion, but they canceled my reservation because of an overbooking. Booking....Read more

Q: I rented a van from Hertz, and while I was driving it, I hit a deer. I immediately reported the accident to Hertz, filed a police report, and submitted a claim through my Chase credit card, which offers primary collision coverage. Despite my efforts, Hertz failed to provide the necessary documentation for months, causing my claim with Chase ...Read more

Q: I was flying from Denver to Orlando on Frontier Airlines. I prepaid for my checked luggage. I only had one carry-on bag and a small personal item, both of which were within the size limits. But when I checked my bags, Frontier charged me an extra $220. I had to pay twice for the same bags.

I requested a refund, but Frontier will only give me...Read more