Travel
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Travel Troubleshooter: Airline Ticket Disappears, Costing Traveler $8,206 To Get Home
Q: I recently booked a roundtrip flight from Minneapolis to Dublin for my wife and myself through Orbitz. I paid $1,626 for the trip on American Airlines and Aer Lingus. Months before the flight, I received an email from Orbitz that Aer Lingus had canceled the Philadelphia-Dublin segment of the flight. I contacted Orbitz, and a representative ...Read more
Travel Troubleshooter: Hotel Room Lacks Appropriate Bed Sizes And Is Covered In Stains
Q: I booked a room with two queen beds through Booking.com at a hotel in Brooklyn. I needed the queen beds, and the room was clearly advertised as such. However, when I checked in, the beds were obviously smaller. I later measured them to be approximately 50 inches wide, which is a full-sized bed, not a queen. To make matters worse, the room was...Read more
Travel Troubleshooter: One Plane Ticket Vanishes, Forcing Traveler To Buy A Second Ticket
Q: I booked two first-class, round-trip tickets through the Hawaiian Airlines app for my wife, Linda, and me to travel from Honolulu to Haneda, Japan. I received written confirmations for both tickets almost immediately. Both were purchased, one after the other, using the same credit card. When we arrived at the airport in Honolulu, an agent ...Read more
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